What happens to shard files after my account has been deleted?

New Here ,
Dec 21, 2020 Dec 21, 2020

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I'm leaving the company and for most files i am the owner of the file. How can i ensure my team can continue to work with those files when i leave the company and my account will be canceled?

 

Thank you

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Adobe Employee , Dec 28, 2020 Dec 28, 2020
Hi Simon,  Thanks for reaching out. If you have a business or Enterprise account, please log a support case by following the steps shared here: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-and-expert-services.ug.html If you have an Individual subscription, please refer to this similar discussion: https://community.adobe.com/t5/adobe-xd/transfer-ownership-of-a-file-to-a-different-account/m-p/11060492?page=1#M27302 Let us know if this helps or if you nee...

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Adobe Employee ,
Dec 28, 2020 Dec 28, 2020

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Hi Simon, 

 

Thanks for reaching out. If you have a business or Enterprise account, please log a support case by following the steps shared here: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-and-expert-servic...

 

If you have an Individual subscription, please refer to this similar discussion: https://community.adobe.com/t5/adobe-xd/transfer-ownership-of-a-file-to-a-different-account/m-p/1106...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Hi Rishabh

 

Thank you. Which means there is no way to transfer ownership. Thats very disapointing.

 

Regards

Simon

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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I am so sorry for the inconvenience. Let me assure you, I'll share your feedback with the Engineering team.

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