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When clicking on the recording video in XD the computer shut down .

Community Beginner ,
Jul 02, 2020

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Hello,

 

I report you an important issue, tested 3 times.

When I click on the recording video:

 

Record videoRecord video

 

It shut down my computer with a "Bziiiit" sound.

Can you say me if it's from my side (performance of my computer) or if it's an issue to resolve from XD?

I already use the feature and no problem, it's since yesterday. I also use Zoom everytime (remote work).

 

Computer PerformanceComputer Performance

 

Thanks.

Aurélie

 

<The Title was renamed by moderator>

That's strange and thanks for sharing the information. Could you please try to sign out of Creative Cloud and XD and restart the machine and then sign back in?

 

Let me know if that helps.

 

Thanks,

Harshika

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When clicking on the recording video in XD the computer shut down .

Community Beginner ,
Jul 02, 2020

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Hello,

 

I report you an important issue, tested 3 times.

When I click on the recording video:

 

Record videoRecord video

 

It shut down my computer with a "Bziiiit" sound.

Can you say me if it's from my side (performance of my computer) or if it's an issue to resolve from XD?

I already use the feature and no problem, it's since yesterday. I also use Zoom everytime (remote work).

 

Computer PerformanceComputer Performance

 

Thanks.

Aurélie

 

<The Title was renamed by moderator>

That's strange and thanks for sharing the information. Could you please try to sign out of Creative Cloud and XD and restart the machine and then sign back in?

 

Let me know if that helps.

 

Thanks,

Harshika

Topics

Product performance

Views

63

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Adobe Employee ,
Jul 02, 2020

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Hi Aurelie,

 

Thank you for reaching out and sorry to hear you are having trouble with recording function on your macOS. We have tested the same at our end on same machine and we are unable to reproduce the same behavior. Is it possible for you to try the same on another version of macOS and see if it works? Are you on the current version of XD 30.2?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jul 02, 2020

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Thanks, not possible for me to test it on another macOS... But between the recondings, somtimes it worked, so it's strange. But now, I'm worried to try again... Otherwise, I confirm you it's the last update of XD.

 

XD VersionXD Version

So, no solution for now, if you know more about this issue or resolve it later, say me! 🙂

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Adobe Employee ,
Jul 02, 2020

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That's strange and thanks for sharing the information. Could you please try to sign out of Creative Cloud and XD and restart the machine and then sign back in?

 

Let me know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Jul 21, 2020

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Hello,

 

Sorry to answer so late. The issue has been resolved, maybe with the last update of the software... (?)

So it works now.

 

Thanks for your following along.

 

Aurélie

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Adobe Employee ,
Jul 21, 2020

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Glad to hear you're back on track. Please feel free to reach out to us in the future for any query related to XD.

 

We are happy to help. 🙂

 

Thanks,

Harshika

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