When locking/closing Windows PC, and logging in again, Adobe XD crashes

New Here ,
Feb 05, 2021 Feb 05, 2021

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I regularly have this issue, that , when I close down the lit on my computer, and then return, XD crashes and I have to start it again.

 

Contents of log file:

<?xml version="1.0" encoding="utf-8"?>
<crashReport clientVersion="1.1.2.0" applicationName="Adobe XD" applicationVersion="36.2.32.5" applicationBuild="32" sessionId="bfed093e-9c4c-479a-9586-62e1a2097b5f">
<user guid="f087bdcb-ae0f-4ce1-9098-286119ffadeb" />
<system osVersion="10.0" osBuild="19042" osRevision="746" applicationLanguage="fo" cpuCount="8" deviceFamily="Windows.Desktop" architecture="X64" deviceManufacturer="FUJITSU" deviceModel="CELSIUS H730" />
<time year="2021" month="2" day="5" hour="9" minute="0" second="22" timeOffSet="0" timeZone="GMT Standard Time" />
<package architecture="X64" familyName="Adobe.CC.XD_adky2gkssdxte" fullName="Adobe.CC.XD_36.2.32.5_x64__adky2gkssdxte" name="Adobe.CC.XD" installedDate="1/29/2021 9:42:46 AM +00:00" publisher="CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US" publisherId="adky2gkssdxte" resourceId="" signatureKind="Developer" version="36.2.32.5" />
</crashReport>

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Crash on windows

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Hi Sudarshan,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and OS.
  2. Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  3. Please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and once the application crashes, please collect crash logs from this location %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps and share it with us by adding both the logs to a shared location like Google Drive or DropBox and then you can DM me the link by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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