Where did my installed plugins go?

Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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Since yesterday all my installed plugins are now gone. Including Zeplin (Beta)... what happened?

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Dose it happenes after update? Are you on latest version?

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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Hi Ares, 
Yes, I am on the lastest version. I have reinstalled all plugins again. But from one day to another all my plugins disappeared out of the blue 😕 I am on the windows version 38.1.12.

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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It also happens with me after todays XD update on Win 10 latest version.  

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Okay. A bit worrying to be honest. I have installed them again, I hope no such thing will occur again with future updates. We are running an enterprise operation and we need to have stability, even with updates coming. We rely on your software and pay for that service. 

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Adobe Employee ,
Apr 05, 2021 Apr 05, 2021

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Hi there,

 

We are sorry to hear you lost your plugins after the update. Would you mind generating the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 09, 2021 Apr 09, 2021

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Hi Harshika

Due to company security policy I am not able to provide you with a log-file, I am sorry. 


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New Here ,
Apr 08, 2021 Apr 08, 2021

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Anyone else? Fixes?

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Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Could you please generate system logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue?

 

We will try our best to help.

 

Regards

Rishabh

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