Where did my installed plugins go?

[Henrik Krog Andersen]

Since yesterday all my installed plugins are now gone. Including Zeplin (Beta)... what happened?

[Ares Hovhannesyan]

Dose it happenes after update? Are you on latest version?

[Henrik Krog Andersen]

Hi Ares, 
Yes, I am on the lastest version. I have reinstalled all plugins again. But from one day to another all my plugins disappeared out of the blue 😕 I am on the windows version 38.1.12.

[Ares Hovhannesyan]

It also happens with me after todays XD update on Win 10 latest version.  

[Henrik Krog Andersen]

Okay. A bit worrying to be honest. I have installed them again, I hope no such thing will occur again with future updates. We are running an enterprise operation and we need to have stability, even with updates coming. We rely on your software and pay for that service. 

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you lost your plugins after the update. Would you mind generating the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue?

We will try our best to help.

Thanks,

Harshika

[Henrik Krog Andersen]

Hi Harshika

Due to company security policy I am not able to provide you with a log-file, I am sorry. 

[Tash5C39]

Anyone else? Fixes?

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Could you please generate system logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue?

We will try our best to help.

Regards

Rishabh