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Where do we maintain the different versions of an XD file or the history of XD versions?

Adobe Employee ,
Apr 18, 2020

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Is there a dedicated XD server where we maintain the past versions of an XD file? or they all are saved directly to Creative Cloud location?

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Correct answer by Dan_Rodney | Adobe Community Professional

Make sure you read this to learn more about file versioning. https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

 

Please note that it says: "Creative Cloud retains versions for a limited time, only deleting them as they age out."

 

I always like to remind people that for any service (not just Adobe)... cloud documents are not a backup solution. You should keep your own backups, including backups of previous versions that you really want to have.

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Where do we maintain the different versions of an XD file or the history of XD versions?

Adobe Employee ,
Apr 18, 2020

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Is there a dedicated XD server where we maintain the past versions of an XD file? or they all are saved directly to Creative Cloud location?

Adobe Community Professional
Correct answer by Dan_Rodney | Adobe Community Professional

Make sure you read this to learn more about file versioning. https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

 

Please note that it says: "Creative Cloud retains versions for a limited time, only deleting them as they age out."

 

I always like to remind people that for any service (not just Adobe)... cloud documents are not a backup solution. You should keep your own backups, including backups of previous versions that you really want to have.

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Import and export, Open and save docs, Share or publish

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Apr 18, 2020 0
Adobe Community Professional ,
Apr 18, 2020

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There's no ability to use your own XD server, you must use Adobe's Creative Cloud servers.

 

When saving a file, choose Save to: Cloud Documents. This will save the document to Adobe's servers and maintain the past versions.

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Apr 18, 2020 2
Adobe Employee ,
Apr 18, 2020

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Thanks for the reply Dan. So, all the past versions of an XD file will be stored in a CC location as well right?

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Apr 18, 2020 0
Adobe Community Professional ,
Apr 18, 2020

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Make sure you read this to learn more about file versioning. https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

 

Please note that it says: "Creative Cloud retains versions for a limited time, only deleting them as they age out."

 

I always like to remind people that for any service (not just Adobe)... cloud documents are not a backup solution. You should keep your own backups, including backups of previous versions that you really want to have.

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Apr 18, 2020 1
New Here ,
Sep 10, 2020

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Hi Dan,

 

I'm just discovering that my previous versions are gone. My client has asked if they can review the progress from start to finish. I can no longer provide that.

Would you happen to know if Adobe can access old files? I know it's a long shot. I'm in a tough spot, so gotta ask.

 

Thank you.

_teunis

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Sep 10, 2020 0
Adobe Community Professional ,
Sep 10, 2020

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  1. Go to https://assets.adobe.com/cloud-documents and click on the file.
  2. On the right, click on the timeline icon (looks sort of like a clock).

If there's any history, it should be visible here.

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Sep 10, 2020 1
New Here ,
Sep 10, 2020

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Hi Dan,

 

Thank you for responding. Yes, this is how I discoverd my previous versions were gone. I am just know learning that Adobe kills versions older than 30 days and requires us to specifically "save" versions we want to keep. Honestly, I'm completed baffled by this. And upset. Sure, I guess I should have known... somehow.

 

Anyways, I was inquiring if there is a way for Adobe to access "removed/deleted" versions? It's a long shot, but I gotta ask. My client is up Schit's Creek right now. And, XD is making me the bad guy.

 

Thanks again.

_teunis

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Sep 10, 2020 0
Adobe Community Professional ,
Sep 10, 2020

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I doubt Adobe can access deleted versions, but you'd have to contact the official tech support line to verify. 

 

I'm sorry this had to be a hard lesson for you to learn, but cloud services are not a backup plan. Even if they say they keep unlimited versions (which Adobe does not), unless your data is in multiple places, it's not backed up. So keeping a file only in the cloud has its dangers. What if the servers go down or lose data? Having local and online versions... now that's a backup! If your local computer dies you have the cloud, if the cloud loses a file you have the local version. Everyone needs to learn this, and unfortunately you had to learn it the hard way. I'm sorry about that.

 

As for Adobe keeping unlimited historical versions, you can imagine the storage costs for everyone's files and versions. I'm not surprised they clean them out every once and a while.

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Sep 10, 2020 1
Adobe Employee ,
Sep 11, 2020

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Hi Teunis,

 

We are sorry to hear you are unable to see previous version of the files. Would you mind checking in the deleted folder here: https://assets.adobe.com/deleted? If you're unable to find it, please connect with us directly using this link: https://helpx.adobe.com/contact.html so that our support team can take a look.

 

Hope it helps.

 

Thanks,

Harshika

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Sep 11, 2020 0