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White screen on launch in XD version(21.2.12.3).

New Here ,
Jul 30, 2019

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After last update ı can't open my Xd. When I click the Xd first thing ı saw is a white screen and  after 10-12 seconds  xd shutdown itself

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Hi Erhan,

We're sorry to hear you're having trouble launching Adobe XD. In addition to what Italo has mentioned, please try restarting the system. Sometimes the issue is getting fixed after restarting the machine.

Please let us know if that helps you.

Thanks,

Harshika

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White screen on launch in XD version(21.2.12.3).

New Here ,
Jul 30, 2019

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After last update ı can't open my Xd. When I click the Xd first thing ı saw is a white screen and  after 10-12 seconds  xd shutdown itself

The Title was edited by Moderator.

Hi Erhan,

We're sorry to hear you're having trouble launching Adobe XD. In addition to what Italo has mentioned, please try restarting the system. Sometimes the issue is getting fixed after restarting the machine.

Please let us know if that helps you.

Thanks,

Harshika

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Jul 30, 2019 0
Adobe Community Professional ,
Jul 31, 2019

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Hi, have you tried to follow this guide made available by Adobe? Adobe XD launches into a white screen on Windows 10

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Jul 31, 2019 1
Adobe Employee ,
Jul 31, 2019

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Hi Erhan,

We're sorry to hear you're having trouble launching Adobe XD. In addition to what Italo has mentioned, please try restarting the system. Sometimes the issue is getting fixed after restarting the machine.

Please let us know if that helps you.

Thanks,

Harshika

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Jul 31, 2019 1
New Here ,
Jul 31, 2019

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ı fixe the problem thanks

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Jul 31, 2019 0
Adobe Employee ,
Jul 31, 2019

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We're glad you're back on track. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika

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Jul 31, 2019 0
Adobe Community Professional ,
Aug 01, 2019

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We are really happy that your problem with Adobe XD has been solved. For any future help, please contuct us

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Aug 01, 2019 1
New Here ,
Aug 02, 2019

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hello... italosan​ bagaimaana cara anda mengatasi error white screen di adobe xd ?? saya sudah mencoba banyak cara namun masih belum berhasil

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Aug 02, 2019 0
Adobe Community Professional ,
Aug 03, 2019

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Hi, if you're referring to the guide I posted above, yes, it works. But sometimes it is only necessary to restart the operating system.

However, another solution may be to update the Creative Cloud app or uninstall Adobe XD with Creative Cloud Cleaner Tool, a software that to delete every single file of the software chosen to be uninstalled.

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Aug 03, 2019 1
New Here ,
Aug 03, 2019

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bagaimana cara anda mengatasinya ??

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Aug 03, 2019 0
New Here ,
Aug 03, 2019

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saya sudah mencobanya, namun belum berhasil juga. sungguh membuat saya bingung

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Aug 03, 2019 0
Adobe Employee ,
Aug 05, 2019

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Hi cashon_inu,

We're sorry to hear you're facing trouble using Adobe XD and getting a white screen. Thank you Italo Sannino for your contribution on this post. We really appreciate it.

In case the above solution is not working for you. I'd suggest getting in touch with our support team for 1:1 assistance using this link: Contact Customer Care and let us know if you face any issues connecting with them. We'd be happy to help.

Thanks,

Harshika

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Aug 05, 2019 0