Why Adobe XD UI-controls are not visible and not accesible sometimes?

New Here ,
Jan 29, 2021 Jan 29, 2021

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ITERA5CCF_0-1611918911391.png

It is case when I opened a new window. Similar problem was in normal workflow - some sontrols just become invisible or change own state, I don't know why.

And second problem that I face frequently is Adobe XD close all windows when I am just working. And that cases stress and bored and knock off the working spirit.

So guy's, solve the optimization problem with adobe xd app. I think, this is happens when operative memory is not enough.

 

When it happened I send reports through special windows after app crashes and you must get them.

 

Thank you for you work. I like your app and I will use them again, but this cases hurt me and upset me. I hope you will solve this problems.

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Adobe Employee ,
Jan 30, 2021 Jan 30, 2021

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Hi there,

 

Sorry to hear about the trouble. Regarding the first issue, that generally happens when there is no selection or no artboard has been selected. Regarding the second issue, please share a few more details like:

 

  1. The version of XD and OS.
  2. Have you noticed any specific pattern for the crash? Like does it crash while performing any specific task?
  3. Does this happen on a specific file or multiple files?

 

Regards

Rishabh

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New Here ,
Jan 31, 2021 Jan 31, 2021

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Hi, Rishabh.

 

1. Adobe XD version is 36.2.32

2. Crahes happened in different situations and haven;t some specific pattern. I think I have a file with many variables and components and file size is too big - 30-40 Mb sometimes. Sometimes crashes happened when I switch-on my desktop from sleep, sometimes when I just worked.

3. It is not specific file. It was all different files.

 

So first issue happens when file was loaded and I haven't worked with him yet.

 

Thank you for your answer and reaction.

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