Hi, sorry you are having problems with Adobe XD. In order to help you, we need some useful information such as, the version of the software in use, the characteristics of your computer and if this problem occurs only with a specific file or with others.
Also, I recommend you to consult this thread:: [Design]-Unable to drag and drop images into Adobe XD on Windows machine
Thank you very much i followed the link and did everything according to the instructions and everything helped. Thank you )