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Windows version vs Mac version Compatibility issue

New Here ,
Nov 18, 2017

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Hi guys,

We are experiencing an issue where a file created in the windows app seems to be incompatible with the mac app.

Even though the mac app is the latest version and up to date from the Creative Cloud library.

Any advicevoiceapp.jpg?

I tried creating a file on Windows and opening it on Mac, works perfect for me. It is unlikely that your issue is related to the OS.

Can you try creating a basic file in XD running on Windows, save it, and then open it on Adobe XD on a Mac OS?

Also, I can test your file if you can share it with me. You can upload it to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.  To send a private message, click my picture and use the Message button.

Thanks,

Preran

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Windows version vs Mac version Compatibility issue

New Here ,
Nov 18, 2017

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Hi guys,

We are experiencing an issue where a file created in the windows app seems to be incompatible with the mac app.

Even though the mac app is the latest version and up to date from the Creative Cloud library.

Any advicevoiceapp.jpg?

I tried creating a file on Windows and opening it on Mac, works perfect for me. It is unlikely that your issue is related to the OS.

Can you try creating a basic file in XD running on Windows, save it, and then open it on Adobe XD on a Mac OS?

Also, I can test your file if you can share it with me. You can upload it to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.  To send a private message, click my picture and use the Message button.

Thanks,

Preran

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Nov 18, 2017 0
Adobe Employee ,
Nov 20, 2017

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I tried creating a file on Windows and opening it on Mac, works perfect for me. It is unlikely that your issue is related to the OS.

Can you try creating a basic file in XD running on Windows, save it, and then open it on Adobe XD on a Mac OS?

Also, I can test your file if you can share it with me. You can upload it to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.  To send a private message, click my picture and use the Message button.

Thanks,

Preran

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Nov 20, 2017 0
New Here ,
Nov 09, 2018

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I am having the same issue right now, with both versions on PC and mac updated. I can create test file on windows and It will give a "This file was created on a higher version" error on mac, but when I create a file on my mac it works perfectly on Windows. Both versions are fully updated. Please help.

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Nov 09, 2018 0
New Here ,
Nov 09, 2020

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Same problem here, very annoying and causing me a lot of troubles working remotely. When I save a file in Windows I can't open it in Mac. Both OS with the last version..

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Nov 09, 2020 0
New Here ,
Nov 30, 2020

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Try uninstalling and then installing the app again.

In my case, I installed on Windows later.

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Nov 30, 2020 0