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Working in co-editing files keeps crashing the Adobe XD

New Here ,
Oct 16, 2020

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Hello, me and my team have been experiencing the same issue as stated in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-2144-when-trying-to-open-a-cloud-document-i...

 

In our situation, we have 4 people working in the same file and it's becoming almost unbearable having to constantly re-do our work. The weird thing is that this crashing pattern isn't constant. Sometimes the file is easy peasy to work with, and sometimes, like in the past 2 days, its burning the hell out of our brains. 😭

 

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Crash on mac, Known Issue, Product performance

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Working in co-editing files keeps crashing the Adobe XD

New Here ,
Oct 16, 2020

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Hello, me and my team have been experiencing the same issue as stated in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-2144-when-trying-to-open-a-cloud-document-i...

 

In our situation, we have 4 people working in the same file and it's becoming almost unbearable having to constantly re-do our work. The weird thing is that this crashing pattern isn't constant. Sometimes the file is easy peasy to work with, and sometimes, like in the past 2 days, its burning the hell out of our brains. 😭

 

TOPICS
Crash on mac, Known Issue, Product performance

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218

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Oct 16, 2020 0
Adobe Employee ,
Oct 16, 2020

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Hi Rodrigo,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and OS. Please ensure that all the collaborators are on the latest version of XD, which is 33.1.12.4.
  2. Do all the collaborators get the error 2144 or a specific collaborator?
  3. Does that file make the system crash? If yes, do you get the option to submit the crash report?
  4. Is this happening with a specific file or multiple files?
  5. Please collect and share the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Oct 16, 2020 0
New Here ,
Oct 19, 2020

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Hey, Rishabh

 

  1. The version of XD and OS. Please ensure that all the collaborators are on the latest version of XD, which is 33.1.12.4. (Yes)
  2. Do all the collaborators get the error 2144 or a specific collaborator? (Only two collaborators are getting the error. I'm getting the error 2143)
  3. Does that file make the system crash? If yes, do you get the option to submit the crash report? (Yes)
  4. Is this happening with a specific file or multiple files? (In every file we work with co-editing)
  5. Please collect and share the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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Oct 19, 2020 0
New Here ,
Oct 19, 2020

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Adding a fresh new update, now I'm also getting the ERROR 2148 whenever I try to the open the file. My co-workers still can work in the file but I, the admin, can't anymore 😤

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Oct 19, 2020 0
Adobe Employee ,
Nov 02, 2020

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Hi Rodrigo,

 

Sorry for the delay in response. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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Nov 02, 2020 0