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XD发生错误,错误代码5720

New Here ,
Aug 19, 2020

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XD用着会出现错误弹窗,提示出现错误,请关闭并重新启动XD,然后尝试打开文档。可我关闭了还会这样,卸载重装很多次也这样,请问有解决办法吗?微信截图_20200819143941.png

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Crash on windows, Design, How to, Open and save docs, Product performance

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XD发生错误,错误代码5720

New Here ,
Aug 19, 2020

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XD用着会出现错误弹窗,提示出现错误,请关闭并重新启动XD,然后尝试打开文档。可我关闭了还会这样,卸载重装很多次也这样,请问有解决办法吗?微信截图_20200819143941.png

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Crash on windows, Design, How to, Open and save docs, Product performance

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98

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Adobe Community Professional ,
Aug 19, 2020

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Hi, what version of Adobe XD are you using? Could you also share the technical characteristics of your computer?

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New Here ,
Sep 02, 2020

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QQ截图20200903111123.pngQQ截图20200903111442.pngQQ截图20200903111521.png

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italosan LATEST
Adobe Community Professional ,
Sep 07, 2020

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Hi, would you mind confirming if your problem is resolved?

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Adobe Employee ,
Aug 19, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. In addition to the information asked by Italosan, could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please confirm if you are getting this error on every file or specific file?

 

Regards

Rishabh

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