Locked

XD 24.4.22 launches with a white screen on Windows

New Here ,
Nov 28, 2019 Nov 28, 2019

Copy link to clipboard

Copied

Hi, after latest update(24.4.22) on XD, i cant start this app (white screen), help me please if you can.

TOPICS
Performance, Product issue

Views

162

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 28, 2019 Nov 28, 2019

Copy link to clipboard

Copied

Apologize for your experience. If you are on a Windows OS, can you try the solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html and let us know if they helped? For more info, see https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

 

For urgent assistance, please get in touch with us directly using https://adobe.ly/2WYE62m

 

Thanks,

Preran

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines