XD 35.0.12 on Catalina 10.15.7 crashes on launch of flies

New Here ,
Nov 19, 2020 Nov 19, 2020

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Xd updated itself last night on my mac to 35.0.12 and when I went to open files today the whole program would crash as soon as it finished loading.

 

I was lucky enough to be able to back date my XD to 34.4.12, which allowed me to access my prototypes today. Serious issue as it renders XD 35.0.12 unuseable for some Mac users on the new update. 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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sorry, 'Launch of Files'. And, yes I rebooted and relaunched XD before I back dated the version too.

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Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

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Hi there,

 

We're so sorry for the delay in response. Could you please confirm if you are still facing any issue with XD latest version which is 35.1.12? In case if you are still facing an issue, please try clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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