XD 38.1.12 crashes on startup on Mac OS Big Sur.

New Here ,
Apr 02, 2021 Apr 02, 2021

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I just updated XD to version 38.1.12 and it immediately crashes on start up. I get an OS dialogue that says "Can't load Adobe XD" and an error 6.

I have uninstalled, reinstalled, wiped the preferencs with no luck. I have even reverted back to the prvious version and it now no longer works (same boot crash).

Crash report is here:

Process:               Adobe XD [863]
Path:                  /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Identifier:            com.adobe.xd
Version:               38.1.12.2 (38.1.12.2)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe XD [863]
User ID:               501
 
Date/Time:             2021-04-02 14:41:43.498 -0700
OS Version:            macOS 11.3 (20E5224a)
Report Version:        12
Anonymous UUID:        B156F316-69AB-BE67-D5A9-EA4CAFDF7251
 
 
Time Awake Since Boot: 220 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 
Termination Reason:    DYLD, [0x5] Code Signature
 
Application Specific Information:
dyld: launch, loading dependent libraries
 
Dyld Error Message:
  Library not loaded: @rpath/FirebaseInstallations.framework/Versions/A/FirebaseInstallations
  Referenced from: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
  Reason: no suitable image found.  Did find:
/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/FirebaseInstallations.framework/Versions/A/FirebaseInstallations: code signature invalid for '/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/FirebaseInstallations.framework/Versions/A/FirebaseInstallations'
 
/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/FirebaseInstallations.framework/Versions/A/FirebaseInstallations: stat() failed with errno=1
/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/FirebaseInstallations.framework/Versions/A/FirebaseInstallations: code signature invalid for '/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/FirebaseInstallations.framework/Versions/A/FirebaseInstallations'
 
Binary Images:
       0x10c9cf000 -        0x111672fff +com.adobe.xd (38.1.12.2 - 38.1.12.2) <FEF0EA27-596C-3AD7-A8D3-517689767701> /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
       0x11649e000 -        0x1164a5fff +org.cocoapods.nanopb (2.30906.0 - 1) <ACF22374-52DB-384F-A5BE-C29E1314547C> /Applications/Adobe XD/Adobe XD.app/Contents/Frameworks/nanopb.framework/Versions/A/nanopb
       0x1164b8000 -        0x1164c7fff +org.cocoapods.FBLPromises (1.2.11 - 1) <F2C04A68-1CBE-34A5-BF58-A2599191B5F5> /Applications/Adobe XD/Adobe XD.app/Contents/Frameworks/FBLPromises.framework/Versions/A/FBLPromises
       0x124c31000 -        0x124cccfff  dyld (851.27) <341E1FA1-61C0-3F67-AA6E-68B080B95D18> /usr/lib/dyld
 
Model: iMac17,1, BootROM 170.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 4 GHz, 64 GB, SMC 2.34f3
Graphics: kHW_AMDRadeonR9M395XItem, AMD Radeon R9 M395X, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/DIMM0, 16 GB, DDR3, 1600 MHz, 0x00, 0x31364B544632473634485A2D314736413120
Memory Module: BANK 0/DIMM1, 16 GB, DDR3, 1600 MHz, 0x00, 0x31364B544632473634485A2D314736413120
Memory Module: BANK 1/DIMM0, 16 GB, DDR3, 1600 MHz, 0x00, 0x31364B544632473634485A2D314736413120
Memory Module: BANK 1/DIMM1, 16 GB, DDR3, 1600 MHz, 0x00, 0x31364B544632473634485A2D314736413120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1680.7)
Bluetooth: Version 8.0.4d18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
USB Device: USB 3.0 Bus
USB Device: Keyboard Hub
USB Device: Apple Optical USB Mouse
USB Device: Apple Keyboard
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Plantronics Blackwire 3220 Series
Thunderbolt Bus: iMac, Apple Inc., 28.1



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Adobe Community Professional ,
Apr 03, 2021 Apr 03, 2021

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I don't know anything about that specific error, but have you tried using the Creative Cloud Cleaner tool? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
Apr 08, 2021 Apr 08, 2021

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cmd + opt + R

 

press key in app

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Hi there,

 

We are sorry to hear you are unable to open XD. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html to update XD to 39 version.

 

Let us know if you are still experiencing issues.

 

We will try our best to help.

 

Thanks,

Harshika

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