XD APP preview font is missing after updating from iphone to IOS13.

New Here ,
Sep 28, 2019 Sep 28, 2019

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The missing fonts include SF UI Display, SF UI Text, SF Pro Text and other design fonts. Could you please tell me how to operate?

 

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Adobe Community Professional ,
Sep 29, 2019 Sep 29, 2019

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Hi, have you also updated the Adobe XD app on your smartphone?

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Adobe Community Professional ,
Sep 29, 2019 Sep 29, 2019

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Did you add these fonts previously using an app? On your iOS device can you go  into  General>Profiles and see if  SFUI  Display, Text and Pro Text are showing up? If not you may need to install them again.

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New Here ,
Sep 30, 2019 Sep 30, 2019

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I've got the same issue. I'm using SF Pro Display and SF Pro Text in my app design and after update to iOS 13, the XD preview app on my iPhone do not display these fonts. On iPhone with iOS 12 everything is OK.Zrzut ekranu 2019-09-30 o 15.03.09.pngIMG_A363814FA57F-1.jpeg

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Adobe Employee ,
Sep 30, 2019 Sep 30, 2019

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Hi there,

 

we are sorry to hear that you are facing trouble using Adobe XD. Could you please confirm from where you have downloaded the font or you have activated it from Adobe Fonts? I would also request you to please share the information asked by Italo and Celeste so that we can investigate more about this.

 

Thanks,

Harshika

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New Here ,
Oct 01, 2019 Oct 01, 2019

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After one day of investigation, I think that's iOS 13 problem. On iOS 12.4 everything is OK.

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Adobe Employee ,
Oct 01, 2019 Oct 01, 2019

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Thanks for investigation. We would still like to know from where you have downloaded the font or you have activated it from Adobe Fonts?

 

Thanks,

Harshika

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New Here ,
Oct 02, 2019 Oct 02, 2019

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It's a official Apple font downloaded from Apple website. Also I have new thoughts about the issue. Please check these two links below. I think that is connected to this case. 

https://stackoverflow.com/questions/58063480/sanfrancisco-sfuitext-sfui-regular-fonts-issue-on-ios-1...

https://developer.apple.com/videos/play/wwdc2019/227/

 

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Adobe Employee ,
Oct 02, 2019 Oct 02, 2019

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Thank you for sharing the details. We will make sure to share the same with the team for further investigation. We really appreciate your patience.

 

Thanks,

Harshika

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New Here ,
Nov 10, 2019 Nov 10, 2019

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Hello,

 

I have updated my iPhone to ios 13 my iPad Air to 12.4.3. 

I have updated and installed all SF fonts from the Apple Developer website on my macbook.

When I connect it now with USB to my Macbook and preview my project all my SF Font icons are replaced by a exclamation mark "!".

When I load the Apple XD file from the developer site the same thing happens.

When I disconnect the USB cable and open the preview it gives me as a remark that two fonts are missing i.e. SF Pro Text Regular Italic and SF Pro Rounded Medium.

 

What can I do as I cannot show my designs currently on my client's devices... I can preview on the macbook without an issue but it is far from ideal.

 

Thank you,

 

Evelyn

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New Here ,
Jan 15, 2020 Jan 15, 2020

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I'm having the exact same issue with the AdobeXD app on my iPhone (iPhone Xs, iOS v13.3). Did you figure out how to fix this?

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New Here ,
Jun 09, 2020 Jun 09, 2020

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We are also having the same issue with our prototypes. Sharing prototypes on any mobile device is not possible with SF Fonts (downloaded from Apple). Is there hope that this problem will be solved soon? Otherwise it is not possible for us to work with XD in the future. Since it is a system font, I cannot understand why it causes such problems.

Thanks for your help.

Nadine

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Explorer ,
Jul 18, 2020 Jul 18, 2020

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Same here with the apple fonts! Any solution to this bug? 

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Adobe Employee ,
Jul 19, 2020 Jul 19, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try re-installing the fonts on the iOS device and let us know if that helps or if you need any further assistance? We'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
Aug 24, 2020 Aug 24, 2020

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yeah it is take a lot of time for seach and no soultion for that i think you have to pay for A new subscribe to add sf pro into creative cloud 

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New Here ,
Sep 26, 2020 Sep 26, 2020

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Any news here? Same issue...

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New Here ,
Sep 26, 2020 Sep 26, 2020

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Here what worked for me. I did remove all my existing SF fonts on my Mac. Then I downloaded latest version here: https://developer.apple.com/fonts/ Then I launched my XD File and had to make sure to really use "SF Pro", not "SF Pro Text" icons. When I exchange all by SF Pro it worked in XD iOS app.

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New Here ,
Nov 11, 2020 Nov 11, 2020

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This is exactly what I had to do. I can only get SF Pro - Regular to work on the Adobe XD for iOS.

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New Here ,
Nov 11, 2020 Nov 11, 2020

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I just rand through the SF Fonts. It appears that all the variations designed for WatchOS work in the XD for iPhone but none of the SF Pro variation.

 

Here's what works:

SF Pro 

-Regular

-Itallic

 

SF Compact

-All

 

SF Compact Display

-All

 

SF Compact Rounded

-All

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