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XD APP preview font is missing after updating from iphone to IOS13.

New Here ,
Sep 28, 2019

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The missing fonts include SF UI Display, SF UI Text, SF Pro Text and other design fonts. Could you please tell me how to operate?

 

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XD APP preview font is missing after updating from iphone to IOS13.

New Here ,
Sep 28, 2019

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The missing fonts include SF UI Display, SF UI Text, SF Pro Text and other design fonts. Could you please tell me how to operate?

 

<The title was edited by moderator>

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Sep 28, 2019 1
Adobe Community Professional ,
Sep 29, 2019

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Hi, have you also updated the Adobe XD app on your smartphone?

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Sep 29, 2019 2
Adobe Community Professional ,
Sep 29, 2019

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Did you add these fonts previously using an app? On your iOS device can you go  into  General>Profiles and see if  SFUI  Display, Text and Pro Text are showing up? If not you may need to install them again.

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Sep 29, 2019 2
New Here ,
Sep 30, 2019

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I've got the same issue. I'm using SF Pro Display and SF Pro Text in my app design and after update to iOS 13, the XD preview app on my iPhone do not display these fonts. On iPhone with iOS 12 everything is OK.Zrzut ekranu 2019-09-30 o 15.03.09.pngIMG_A363814FA57F-1.jpeg

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Sep 30, 2019 0
Adobe Employee ,
Sep 30, 2019

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Hi there,

 

we are sorry to hear that you are facing trouble using Adobe XD. Could you please confirm from where you have downloaded the font or you have activated it from Adobe Fonts? I would also request you to please share the information asked by Italo and Celeste so that we can investigate more about this.

 

Thanks,

Harshika

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Sep 30, 2019 1
New Here ,
Oct 01, 2019

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After one day of investigation, I think that's iOS 13 problem. On iOS 12.4 everything is OK.

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Oct 01, 2019 0
Adobe Employee ,
Oct 01, 2019

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Thanks for investigation. We would still like to know from where you have downloaded the font or you have activated it from Adobe Fonts?

 

Thanks,

Harshika

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Oct 01, 2019 1
New Here ,
Oct 02, 2019

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It's a official Apple font downloaded from Apple website. Also I have new thoughts about the issue. Please check these two links below. I think that is connected to this case. 

https://stackoverflow.com/questions/58063480/sanfrancisco-sfuitext-sfui-regular-fonts-issue-on-ios-1...

https://developer.apple.com/videos/play/wwdc2019/227/

 

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Oct 02, 2019 0
Adobe Employee ,
Oct 02, 2019

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Thank you for sharing the details. We will make sure to share the same with the team for further investigation. We really appreciate your patience.

 

Thanks,

Harshika

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Oct 02, 2019 1
New Here ,
Nov 10, 2019

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Hello,

 

I have updated my iPhone to ios 13 my iPad Air to 12.4.3. 

I have updated and installed all SF fonts from the Apple Developer website on my macbook.

When I connect it now with USB to my Macbook and preview my project all my SF Font icons are replaced by a exclamation mark "!".

When I load the Apple XD file from the developer site the same thing happens.

When I disconnect the USB cable and open the preview it gives me as a remark that two fonts are missing i.e. SF Pro Text Regular Italic and SF Pro Rounded Medium.

 

What can I do as I cannot show my designs currently on my client's devices... I can preview on the macbook without an issue but it is far from ideal.

 

Thank you,

 

Evelyn

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Nov 10, 2019 1
New Here ,
Jan 15, 2020

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I'm having the exact same issue with the AdobeXD app on my iPhone (iPhone Xs, iOS v13.3). Did you figure out how to fix this?

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Jan 15, 2020 1
New Here ,
Jun 09, 2020

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We are also having the same issue with our prototypes. Sharing prototypes on any mobile device is not possible with SF Fonts (downloaded from Apple). Is there hope that this problem will be solved soon? Otherwise it is not possible for us to work with XD in the future. Since it is a system font, I cannot understand why it causes such problems.

Thanks for your help.

Nadine

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Jun 09, 2020 0
Explorer ,
Jul 18, 2020

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Same here with the apple fonts! Any solution to this bug? 

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Jul 18, 2020 0
Adobe Employee ,
Jul 19, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try re-installing the fonts on the iOS device and let us know if that helps or if you need any further assistance? We'll try our best to help you with it.

 

Regards

Rishabh

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Jul 19, 2020 0
New Here ,
Aug 24, 2020

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yeah it is take a lot of time for seach and no soultion for that i think you have to pay for A new subscribe to add sf pro into creative cloud 

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Aug 24, 2020 0