XD app Problem

New Here ,
Apr 12, 2021 Apr 12, 2021

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Screen Shot 2021-04-11 at 10.25.27 AM.png

Screen Shot 2021-04-11 at 10.25.54 AM.png

Screen Shot 2021-04-11 at 10.31.35 AM.png

I am just starting training with the XD program and a problem appeared when opening the program. In these three Screen Shots illustrate the problem

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Hello there, 

 

Sorry for the inconvenience caused , Could you please let us know the following details for better understanding of the issue?

 

1. Version of XD you are currently working on?

2. OS version in which you are facing issue?

3. Can you please share us the logs using https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html  when you see the issue next time

 

Regards,

Rajasekhar.

 

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New Here ,
Apr 12, 2021 Apr 12, 2021

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last version of XD
version 10.14.6 os

 

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Adobe Employee ,
May 04, 2021 May 04, 2021

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Sorry for the delay in response. It looks like you are facing the similar issue mentioned here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... 

 

Could you please try the steps and if that doesn't help, please share the asked information? 

 

We will try our best to help.

 

Thanks,

Harshika

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