XD Bug: Red flashing canvas application becomes unusable, application restart required

[liam-p]

Hi,

Running the latest version of XD on MacOs Catilina on MacBook Pro. I have been experiencing this problem for a while now over several version. 

Bug details:

When using XD the canvas / editing area suddenly starts flashing red and becomes unusable. When mouse movement stops canvas becomes solid red.

Have to completely restart XD to fix the problem, unsaved work often lost [UPDATE:] with autosave to the cloud occassionally unsaved work seems to be lost - think this could be due to the app being restarted before it's had a chance to send (/save) latest changes to the cloud.

Please see the attached video for an example.

Please fix.........

Thanks

Liam  

[syntasa]

I seem to be experiencing the same problem and I've been seeing this happen ever since I've updated it this week. (I am on a version 31.2.12.4). I have seen this on both on my Mac OS without an external monitor and with it.

[reactionstream]

I have repeatedly had this issue over the past week.  I don't know what triggered it previously but in this instance, I was toggling a fill within a shape in a component state when it began.  Restarting seems to temporarily resolve the issue.

Thanks,

Doug

[HARSHIKA_VERMA]

Hi Doug,

We are sorry to hear you are having trouble. There is a bug already logged for the issue and the team is investigating on the issue. I would also suggest if it's possible for you to update the operating system and let us know if that helps.

Thanks,

Harshika

[o_jmack_o]

I'm having the same issue.  I'm running the latest version of XD and MacOS.  XD starts out fine, but then starts taking up more and more memory until all physical memory is used and then I start getting the flashing red and then solid red in the XD window.  Other applications still work normally.

[shima zarrin]

I have also The same problem, At first I thaught its might be from one of the plugins when they try to get update. But it wasn't! I am really getting pissed as it is really annoying!

[HARSHIKA_VERMA]

Hi Both,

We are sorry to hear you are having trouble with red flashing in XD. Would you mind checking if your operating system is pending for any updates? If you are not on the updated macOS version. Please try to update it to the latest version of mac and let us know if that helps.

Thanks,

Harshika

[Raquel5F93]

I am also having this same issue. Has there been any fix yet?

[HARSHIKA_VERMA]

Hi Raquel,

Sorry for the trouble using XD. The team is aware of the issue and is working on it. You will definitely see improvements in the future releases of XD. If you are not on the updated macOS version. Please try to update it to the latest version of mac if possible and see if that helps.

Thanks,

Harshika

[HARSHIKA_VERMA · Accepted solution]

Hi All,

Thank you for your patience. Could you please confirm if the issue is fixed in XD 32.1 version?

Please update the discussion if you're still experiencing the issue.

Thanks,

Harshika

[reactionstream]

I have not experienced it recently, so it *may* be resolved.  As of right now it appears to be, but I will report back if it happens again.

Thanks,

Doug

[HARSHIKA_VERMA]

Thanks for confirmation. Please feel free to update the discussion in case you face the issue again.

Thanks,

Harshika

[shima zarrin]

To me still It happens ( just last night! ) even in the latest version. I feel like once I have more than 5 arboarts or when the amount of the artboard are more than 5 or 6 then the issue start happening.

[HARSHIKA_VERMA]

Hi there,

Thanks for reaching out and informing that you're still experiencing the issue. Would you mind sharing the screenshot of your about XD info page and the OS you're working on? 

We will try our best to investigate.

Thanks,

Harshika

[Sami2020]

Hi there, did you have any luck figuring out how to resolve the red screen in Adobe XD? Looks like I will have to switch to Sketch. This is way too annoying. It happened today at least 3 times.

Sami

[HARSHIKA_VERMA]

Hi Sami,

Sorry for the delay in response. I checked the status of this bug and it looks like the issue is fixed with XD 33 release as well. Could you please check if you are on the latest version of XD 33.1? Please share the screenshot of your about XD info.

We will try our best to help.

Thanks,

Harshika