XD Can't ivite to document

New Here ,
Dec 04, 2020 Dec 04, 2020

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Hi All, for last few days facing the issue that I can't invite to the document editng anyone. I have company paid account and didn't face any problem before.

Iuliia5CB8_0-1607084802155.png

 

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LEGEND ,
Dec 04, 2020 Dec 04, 2020

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Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Hi Lulia,

 

We're so sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening with a specific file or multiple files?
  3. Could you please DM me your Adobe ID so that we can check your account details. To DM, please click on my name and then send a message.
  4. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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