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XD Closes on startup after updating to 25.1.12

New Here ,
Jan 09, 2020

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Hi

I have updated my XD to 25.1.12 in my Win10 pro Alienware laptop (dual Graphics card Intel/Amd) and now when XD is started from CC interface or directly, the screen goes white then quits. no error no hanging, just crashes out. 

The latest Photoshop, Premier Pro, AE work ok.

Update to latest Video drivers. 

Any ideas??

Hi Stephen,

 

Please try to update XD to the latest version XD 2020 - 25.2.12

In case that doesn't work, please try solutions below:

 

Part One:

 

Part Two:

 

Just in case you aren’t comfortable performing these procedure on your own, you can contact Adobe Tech Support using this link https://adobe.ly/2WYE62m Use the chat button on the page to get started.

 

Let us know how it went.

 

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XD Closes on startup after updating to 25.1.12

New Here ,
Jan 09, 2020

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Hi

I have updated my XD to 25.1.12 in my Win10 pro Alienware laptop (dual Graphics card Intel/Amd) and now when XD is started from CC interface or directly, the screen goes white then quits. no error no hanging, just crashes out. 

The latest Photoshop, Premier Pro, AE work ok.

Update to latest Video drivers. 

Any ideas??

Hi Stephen,

 

Please try to update XD to the latest version XD 2020 - 25.2.12

In case that doesn't work, please try solutions below:

 

Part One:

 

Part Two:

 

Just in case you aren’t comfortable performing these procedure on your own, you can contact Adobe Tech Support using this link https://adobe.ly/2WYE62m Use the chat button on the page to get started.

 

Let us know how it went.

 

TOPICS
Crash on windows

Views

573

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Jan 09, 2020 0
Adobe Employee ,
Jan 14, 2020

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Hi Stephen,

 

Please try to update XD to the latest version XD 2020 - 25.2.12

In case that doesn't work, please try solutions below:

 

Part One:

 

Part Two:

 

Just in case you aren’t comfortable performing these procedure on your own, you can contact Adobe Tech Support using this link https://adobe.ly/2WYE62m Use the chat button on the page to get started.

 

Let us know how it went.

 

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Jan 14, 2020 0
New Here ,
Jan 15, 2020

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Hi Swetha

 

The second dll security edit solution worked.

Thank you!

 

Steve

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Jan 15, 2020 0
Adobe Employee ,
Jan 15, 2020

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Glad to hear that 🙂 

 

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Jan 15, 2020 0