When my collaborators or I try to open our XD Cloud document, it gets stuck with the "Connecting..." pop-up on top of it, indefinitely. FYI we are running Windows and one of us uses Mac. We have tried the workarounds suggested, such as but not limited to the following:
Closing and re-opening Adobe XD
Shutting down various Adobe processes using Task Manager
Restarting the Machine
Clearing %temp% directory
We have tried all of the methods at a time, sometimes all methods together, sometimes one method at a time. Unfortunately, no matter what we do, the file never opens.
For now, we have exported as a local copy and re-uploaded as a separate cloud file to share with collaborators. Any workarounds or solutions you can suggest to this would be helpful.
Prior to running the cmd command, selecting "Open CC Libraries..." the CC Library Process log ("C:\Users\<username>\AppData\Local\Temp\CreativeCloud\Creative Cloud Libraries\CC Library Process.log") contained this output which repeated a few times until it hit some retry limit: