[XD] Cloud documents - Folder error / Missing files / empty folders in Cloud App

Explorer ,
Mar 12, 2021 Mar 12, 2021

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Missing files in the cloud app 

 

Cloud app is not showing any of the files in some of my cloud doc folders (other folders are fine)

 

Get a 'something went wrong, please restart' error - Restarting doen't fix the problem.

 

Checking online (assets.adobe.com) the files are there. However the only option is to download the file, and re-save to the cloud - this is not really a suitable workaround as I dont want to lose the history of 'marked' changes.......

 

Please help / fix.... 

 

liam-p_2-1615541764465.png

 

 

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Open and save docs

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 12, 2021 Mar 12, 2021
Hi, go to this address assets.adobe.com, log into your Adobe account and check if all the files are there.

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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Hi, go to this address assets.adobe.com, log into your Adobe account and check if all the files are there.

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