XD Codediting documents crashing my machine if I use audio chat (Meet, Slack etc).

[selfctrl]

Yesterday my Mac began crashing during video calls. Usually it takes out the app itself first. Then if I try again it takes out the whole OS. I realised today that it is happening exactly as I open any XD doc that has co-editing enabled. Tested this morning by opening XD and Photoshop. Viewing local files and Cloud files fine. As soon as I opened a co-edit enabled XD file Slack started throwing network errors and it crashed. Then my whole OS crashed. 

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please share a few more details like:

1. The version of XD and macOS.
2. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
3. Please collect and share crash logs by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-collect-crash-logs.html

You can add the logs to a shared location like DropBox or iCloud and share the link through DM, by clicking on my name.

Note: While sending DM, please add this discussion link in the subject.

Regards

Rishabh

[selfctrl]

Hi Rishabh.

Thanks for your fast response. I am unable to work and up against a tight deadline.

I have wiped my hard drive and done a clean install and I seem to still be having the same issue.

It's very odd and seems to have started happening out of the blue.

XD Version: 36.1.32.5

OS Version 11.1 Big Sur 

[selfctrl · Accepted solution]

Well after no other response I attemped a clean install of my OS then installed XD. 
Machine crashed immeditaley. Was about to order a new machine as I figured it must have been a harware issue.

As a last minute gambit I used the system profiler and realised that my network traffic and CPU were both crazy high as a baseline. I started googling any errors that were jumping out in my error logs. 

I realised that I needed to restet the NVRAM. It worked!

https://www.macworld.com/article/2881177/how-to-reset-a-macs-nvram-pram-and-smc.html