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XD coediting issue

New Here ,
Aug 26, 2020

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I'm working with a coworker on the same XD file. On my file the hover state is purple, on their side, the hover state is transparent. We cannot seem to fix the issue. Please help.

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XD coediting issue

New Here ,
Aug 26, 2020

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I'm working with a coworker on the same XD file. On my file the hover state is purple, on their side, the hover state is transparent. We cannot seem to fix the issue. Please help.

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Aug 26, 2020 0
Adobe Community Professional ,
Aug 26, 2020

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Hi, for coediting to work properly with all users, the latest version of Adobe XD must be installed on each computer. Verify that each of you has the latest version of the software installed.

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Aug 26, 2020 1
New Here ,
Sep 03, 2020

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We do have the same version and everything, even the same iOS operating system, it's still an issue.

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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Does this problem also occur with other shared files?

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Sep 04, 2020 1
New Here ,
Sep 04, 2020

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Yes, I even tried with a different co-worker.

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Sep 04, 2020 0
Adobe Employee ,
Sep 06, 2020

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Hi there,

 

Sorry to hear you are experiencing issues while coediting in XD. Is it possible for you to share the OS and XD version of your machine? If it's happening with every file, could you please share a file with me over a private message so that we can check at our end?

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

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Sep 06, 2020 0
New Here ,
Sep 06, 2020

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Good morning Harshika

Thanks for response, I can share the iOS and the XD version but I cannot
share the file as we signed a confidentiality agreement with our client.
Would the iOS and the XD versions be enough?

--
GRAPHIC DESIGNER

SEBRIO
<Personal Info Removed By Moderator>

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Sep 06, 2020 0
Adobe Employee ,
Sep 07, 2020

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No problem. I would request you to please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you on 1:1 basis.

 

Hope it helps.

 

Thanks,

Harshika

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Sep 07, 2020 0
New Here ,
Sep 06, 2020

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i have the same issue - no real time edits plus it's not changing the shared file

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Sep 06, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry to hear you are having trouble using coediting in XD. Would you mind telling us the OS and XD version of your machine? Could you please share a video of the issue? Will you be able to share the file with me over a private message so that we can test and investigate the issue?

 

 

Thanks,

Harshika

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Sep 07, 2020 0
New Here ,
Sep 07, 2020

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Operationg System: Mac OS Big Sur 11.0 Beta (20A5364e)

Adobe XD Version: 3.2.222

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Sep 07, 2020 0
New Here ,
Sep 07, 2020

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Do you also have that issue?

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Sep 07, 2020 0
New Here ,
Sep 07, 2020

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We have macOS Catalina Version 10.15.6 and XD version 32.2.22.2

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Sep 07, 2020 0
Adobe Community Professional ,
Sep 12, 2020

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Considering that Big Sur is still in beta, as it hasn't been released yet, it may create some kind of problem with some program. I recommend going back to the previous version of the OS. 

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Sep 12, 2020 0
Adobe Community Professional ,
Sep 12, 2020

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Have you checked if there are any updates available for the Creative Cloud app?

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Sep 12, 2020 0
Adobe Employee ,
Sep 13, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please check if the changes are getting updated? Please try making a change and see if it's getting updated on the collaborator's end? Is this only happening with that specific component state or the issue is with other components as well?

 

Regards

Rishabh

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Sep 13, 2020 0
elainecc LATEST
Adobe Employee ,
Sep 14, 2020

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Just to confirm - has the owner of the document enabled coediting in the Invite to Edit sharing popup in the right corner of XD?

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Sep 14, 2020 1