Copy link to clipboard
Copied
XD is constantly crashing it is the most frustrating thing ever, not only does the app have minimal functionality compared to others but it crashes half the time, its literally everyday and many times during the day
Copy link to clipboard
Copied
Hi there,
We're so sorry to hear about the trouble. Please share a few more details like:
We're here to help, just need more information.
Regards
Rishabh
Copy link to clipboard
Copied
Hi Rishabh
It has happened since the app was updated in November so I don't know how to check that.
It happens when I have 1 or multiple files open
It happens mostly on cloud files
No it doesn't say the error, just that I must send a crash report 😕
It also happens a lot when I am exporting to Zeplin or PDF
Copy link to clipboard
Copied
Hi
I still have not received any further help and this is very concerning.
I am very unhappy with this.
Copy link to clipboard
Copied
I am so sorry for the delay in response. We'll need system logs and crash dump to investigate this further. Please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html
Please wait for the application to crash again and once it crashes, please note the time stamp in local time and collect system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and crash dump(https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html) and both the files to a shared location like Google Drive or DropBox and DM me the link by clicking on my name.
Note: For reference, please add this discussion link in the subject.
Copy link to clipboard
Copied
I have sent you everything yet I have had no reply for days yet again. This is getting insanely frustrating
Copy link to clipboard
Copied
Sorry for the delay in response, Jess. I have logged the bug and I will update this discussion as soon as I hear from the team. Meanwhile, I'd request you to update XD to the latest version which is 38.1 and let us know if that helps.