• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

XD crashed and now my file is missing from the cloud.

New Here ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

Was working on a file, saving regularly, when XD crashed. 

The file still appears in the windows start menu, recent files but when I click on the file name I get this: 

jkimbot_0-1590613580956.png

There isn't even an old version of the file. Just nothing.

Anyone have this happen to them and is there a way to retrieve any data? 

Views

183

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 28, 2020 May 28, 2020

Copy link to clipboard

Copied

LATEST

Hi there,

 

We are sorry to hear you ran into trouble. If it's a cloud document, please check the file at https://assets.adobe.com/cloud-documents and check if you can see the file.

 

We will try our best to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines