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XD crashed and now my file is missing from the cloud.

New Here ,
May 27, 2020

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Was working on a file, saving regularly, when XD crashed. 

The file still appears in the windows start menu, recent files but when I click on the file name I get this: 

jkimbot_0-1590613580956.png

There isn't even an old version of the file. Just nothing.

Anyone have this happen to them and is there a way to retrieve any data? 

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XD crashed and now my file is missing from the cloud.

New Here ,
May 27, 2020

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Was working on a file, saving regularly, when XD crashed. 

The file still appears in the windows start menu, recent files but when I click on the file name I get this: 

jkimbot_0-1590613580956.png

There isn't even an old version of the file. Just nothing.

Anyone have this happen to them and is there a way to retrieve any data? 

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98

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 27, 2020 0
Adobe Employee ,
May 28, 2020

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Hi there,

 

We are sorry to hear you ran into trouble. If it's a cloud document, please check the file at https://assets.adobe.com/cloud-documents and check if you can see the file.

 

We will try our best to help.

 

Thanks,

Harshika

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May 28, 2020 0