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XD crashed while opening on Macbook Pro.

New Here ,
Jul 21, 2020

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When I open XD it doesn't open and I get the message:

---

XD quit unexpectedly.

Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

---

I tried to unstall and reinstall, also tryed to install older versions, but same message...

I'm on a MacBook Pro (15-inch, 2017) with High Sierra (version 10.13.6)

Thank you!

 

<The Title was renamed by moderator>

Hi Matt,

 

Sorry to hear about the trouble. Could you please try uninstalling the application using Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once clean uninstall is done. please try re-installing the application by following the steps shared here: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

 

If it still doesn't work, please log in to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there.

 

Regards

Rishabh

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Crash on mac

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XD crashed while opening on Macbook Pro.

New Here ,
Jul 21, 2020

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When I open XD it doesn't open and I get the message:

---

XD quit unexpectedly.

Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

---

I tried to unstall and reinstall, also tryed to install older versions, but same message...

I'm on a MacBook Pro (15-inch, 2017) with High Sierra (version 10.13.6)

Thank you!

 

<The Title was renamed by moderator>

Hi Matt,

 

Sorry to hear about the trouble. Could you please try uninstalling the application using Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once clean uninstall is done. please try re-installing the application by following the steps shared here: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

 

If it still doesn't work, please log in to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there.

 

Regards

Rishabh

TOPICS
Crash on mac

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47

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Jul 21, 2020 0
Adobe Employee ,
Jul 21, 2020

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Hi Matt,

 

Sorry to hear about the trouble. Could you please try uninstalling the application using Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once clean uninstall is done. please try re-installing the application by following the steps shared here: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

 

If it still doesn't work, please log in to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there.

 

Regards

Rishabh

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Jul 21, 2020 1
Adobe Employee ,
Jul 29, 2020

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Hi Matt,

 

We would like to follow up on the crash issue. We would like to know if your issue is resolved after following the steps suggested by Rishabh. Please let us know if you need further assistance from us.

 

We are here to help.

 

Thanks,

Harshika

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Jul 29, 2020 0