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XD Crashes Consistently on "Share for Review"

New Here ,
Sep 19, 2019

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I have an XD file which isn't even a particuarly big or complex file, but every single time I try to export to prototype via Share for Review it gets to 30%, hangs for 5-10 seconds, then XD crashes with no explanation, error notice, NOTHING. Just closes right up.

 

Anyone else having this problem? Know what might be causing it? Most importantly, how I might fix it?

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Crash or freeze, Error, Product issue

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XD Crashes Consistently on "Share for Review"

New Here ,
Sep 19, 2019

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I have an XD file which isn't even a particuarly big or complex file, but every single time I try to export to prototype via Share for Review it gets to 30%, hangs for 5-10 seconds, then XD crashes with no explanation, error notice, NOTHING. Just closes right up.

 

Anyone else having this problem? Know what might be causing it? Most importantly, how I might fix it?

Topics

Crash or freeze, Error, Product issue

Views

204

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Adobe Employee ,
Sep 19, 2019

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Hi there,

 

We are sorry to hear that you're facing trouble using Adobe XD. We haven't heard anyone reporting the same as of now. We will try our best to help you. A few more details would be super helpful.

 

  • What is the OS and XD version of your machine?
  • Have you installed latest update to your graphic card drivers? Please visit the manufacturer website to check for latest update to your drivers.

 

I would also request you to please try the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html and let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Oct 10, 2019

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OS: Windows 10 Pro v1809 (build 17763.737)
XD Version: 22.7.12.3
Region: USA

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Adobe Employee ,
Oct 10, 2019

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Hi there, thanks for the details. I would like to confirm if you have tried the workaround solutions that Harshika has mentioned in her last post?

 

Thanks,

Atul_Saini

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New Here ,
Oct 23, 2019

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Technically no, but that's because all of the potential solutions in the linked document are either for circumstances I am not experiencing or versions of CC that I am not using (i.e. I am not an Enterprise user, not using a Proxy Server or Kivuto, and not receiving ANY error codes, let alone the two listed) so nothing in that document except "Contact Us For Help" is apploicable to me.

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Adobe Employee ,
Oct 24, 2019

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Hi there,

 

Sorry that you are still experiencing the issue. Would you mind confirming if you are on the latest version of Adobe XD (v23.1)? and still facing the issue. 

 

Thanks,

Harshika

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