Highlighted

XD crashes during launch

New Here ,
Feb 03, 2020

Copy link to clipboard

Copied

I've been using Adobe XD since 2016 and never had any problems. Now suddenly, I cannot get XD to open. Regardless of whether I try to open it from the desktop, start menu, or from the Creative Cloud home, a white screen pops up like it's starting to launch and then it just closes out.

 

I've tried uninstalling, restarting, and reinstalling, and that hasn't worked. What's going wrong?

 

(This is on PC, Windows 10)

TOPICS
Crash on windows

Views

150

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

XD crashes during launch

New Here ,
Feb 03, 2020

Copy link to clipboard

Copied

I've been using Adobe XD since 2016 and never had any problems. Now suddenly, I cannot get XD to open. Regardless of whether I try to open it from the desktop, start menu, or from the Creative Cloud home, a white screen pops up like it's starting to launch and then it just closes out.

 

I've tried uninstalling, restarting, and reinstalling, and that hasn't worked. What's going wrong?

 

(This is on PC, Windows 10)

TOPICS
Crash on windows

Views

151

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 03, 2020 0
Adobe Community Professional ,
Feb 03, 2020

Copy link to clipboard

Copied

The white screen is a known issue. Are you using the latest version of XD?
There is a link to information on helpx.adobe.com for the white screen.
You might also consider using the Creative Cloud Cleaner Tool in case something is staying installed when you do the uninstall/reinstall process.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 03, 2020 0
New Here ,
Feb 03, 2020

Copy link to clipboard

Copied

Thank you for responding. I tried all of the suggestions on the help page for the white screen.

Solution 1 - did not work, was already set up correctly

Solution 2 -  I could not locate the BlockProtocolElevation

Solution 3 - did not work

Solution 4 - did not work

 

I will try using the creative cloud cleaner tool. I'll note that I have about 30 error messages in the event viewer on my PC that all say something along the lines of "The server Adobe.CC.XD_26.0.22.5_x64__adky2gkssdxte!App.AppXpc2jz922aeh1p2kp6138cb4cezje7c48.mca did not register with DCOM within the required timeout."

 

Therefore, I've also looked up ways to fix the DCOM situation but none of those have helped either.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 03, 2020 0
Community Beginner ,
Feb 06, 2020

Copy link to clipboard

Copied

I have the same issue, used the same solutions, made clean install (OS clean install, damn it). The problem is in the new version, not in the registry or system dll's. I also made rollback to previous version with the same end result - white screen on launch. Lol, I thought that broken color picker, that have never been fixed, was bad enough. Surprise-surprise.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 06, 2020 0