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XD crashes randomly when trying to edit Korean letter.

New Here ,
Dec 03, 2019

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사용 중 갑자기 XD 가 강제종료

심각하게는 하루에 수십번 발생

 

보통 폰트를 수정하거나 자동저장 중 강제종료됨.

강제 종료 후 재실행시 2번이상 실행되지않다 실행됨.

 

도대체 왜 이러는지 아시는 분 있을까요...

 

SHUT DOWN SOMETIMES WHEN I TRY TO EDIT KOREAN LETTER

WITH OUT ANY NOTIC OR INFO

 

<The Title was renamed by moderator>

 

 

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Crash or freeze, Product issue

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XD crashes randomly when trying to edit Korean letter.

New Here ,
Dec 03, 2019

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사용 중 갑자기 XD 가 강제종료

심각하게는 하루에 수십번 발생

 

보통 폰트를 수정하거나 자동저장 중 강제종료됨.

강제 종료 후 재실행시 2번이상 실행되지않다 실행됨.

 

도대체 왜 이러는지 아시는 분 있을까요...

 

SHUT DOWN SOMETIMES WHEN I TRY TO EDIT KOREAN LETTER

WITH OUT ANY NOTIC OR INFO

 

<The Title was renamed by moderator>

 

 

TOPICS
Crash or freeze, Product issue

Views

383

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Dec 03, 2019 0
Adobe Employee ,
Dec 04, 2019

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Hi Kim,

 

We are sorry to hear you are facing crash issues while using Adobe XD. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w.../? and let us know if that helps.

 

If that doen't work, please generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud and share the url with me over a private message.

 

It would be really helpful if you can share a short video so that we can understand better.

 

Thanks,

Harshika

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Dec 04, 2019 0
Kate Eom LATEST
Adobe Employee ,
Dec 04, 2019

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Hina님, 불편을 드려 죄송합니다. 

 

사용하시는 XD의 버전 및 OS버전을 알려주시면 디버깅에 도움이 될것 같습니다. 

 

감사합니다. 

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