XD crashes regularly while auto-saving

Community Beginner ,
Nov 26, 2020

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Recently XD crashes while auto-saving. The XD workarea freezes, sometimes if I am lucky, it gets unfrozen when auto-save gets finished but most of the times I am not lucky and the app just ends with a crash. 

This trend started maybe 2 versions before the latest one. 

I am on Windows 10. 

Somehow I feel doomed now with those incessant issues of XD. Isn't there a chance to get a single stable, at least to a cerain extent, version to be used by professionals. No fancy features, no useless updates, just a stable minimal viable product to draw something and show to clients who cannot sympathise excuses of a crashing-app sort. 

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XD crashes regularly while auto-saving

Community Beginner ,
Nov 26, 2020

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Recently XD crashes while auto-saving. The XD workarea freezes, sometimes if I am lucky, it gets unfrozen when auto-save gets finished but most of the times I am not lucky and the app just ends with a crash. 

This trend started maybe 2 versions before the latest one. 

I am on Windows 10. 

Somehow I feel doomed now with those incessant issues of XD. Isn't there a chance to get a single stable, at least to a cerain extent, version to be used by professionals. No fancy features, no useless updates, just a stable minimal viable product to draw something and show to clients who cannot sympathise excuses of a crashing-app sort. 

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Nov 26, 2020 0
Community Beginner ,
Nov 26, 2020

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Same for me (35.1.12 on Windows 10). XD repeatedly crashes when auto-saving, when I switch to XD from another app or every time when PC enters a sleep mode. When started again, recent documents are not shown sometimes, so I have to search them in Cloud documents folder. This is riddiculous.

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Nov 26, 2020 0
New Here ,
Dec 03, 2020

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Getting the same problem.

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Dec 03, 2020 0
Adobe Employee ,
Nov 26, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please colled and share logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

We'll try our best to help you with it.

 

Regards

Rishabh

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Nov 26, 2020 0
Community Beginner ,
Nov 26, 2020

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@Rishabh_Tiwari Please check the AdobeLogs_20201126_073709_391-win.zip log file.

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Nov 26, 2020 0
Adobe Employee ,
Nov 26, 2020

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Thanks for sharing the logs, Martin. I am escalating this further for investigation and will update this discussion as soon as I hear from the team.

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Nov 26, 2020 0
Community Beginner ,
Nov 27, 2020

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AdobeLogs_20201127_103150_206-win.zxp 

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Nov 27, 2020 0
Adobe Employee ,
Dec 02, 2020

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Hi @Martin Marek and @tandora, sorry for bothering you with this. We need some additional information from your end. Please collect crash dumps after enabling them as mentioned here (https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html ). Once you have it, please upload it to CC or Dropbox and share the link via PM. (to send a PM, click on my profile and hit the "Send a message" button on the top right of the page)

 

Let us know if you need any help with this. We'll be happy to take it over. 

 

Thanks,

Atul_Saini

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Dec 02, 2020 1
Adobe Employee ,
Dec 04, 2020

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Thank you, @Martin Marek, for sharing the files. We'll let you know if there is anything else that we need from your end. 

 

 

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Dec 04, 2020 0
elainecc LATEST
Adobe Employee ,
Dec 16, 2020

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Thanks again for helping us with the logs. We were able to identify the problem and are now working on a fix! I'll update again when we have an update.

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Dec 16, 2020 0