Highlighted

XD crashes when opening document

New Here ,
Nov 20, 2020

Copy link to clipboard

Copied

Hi,

Yesterday I updated Adobe XD and since then the application keeps crashing when you try to open any file, cloud or local.

Adobe XD version: 35.0.12.14

OSX: macOS Mojave version 10.14.6

 

Any way to solve this?

Hi again, the way to fix this for me was to uninstall (again) and remove XD Preferences when asked in the prompt. Then I did a clean instrall though the Adobe CC app. This worked and now things are back to working again 🙂

Tiredofcrashing_0-1606135093050.png

 

TOPICS
Crash on mac

Views

245

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

XD crashes when opening document

New Here ,
Nov 20, 2020

Copy link to clipboard

Copied

Hi,

Yesterday I updated Adobe XD and since then the application keeps crashing when you try to open any file, cloud or local.

Adobe XD version: 35.0.12.14

OSX: macOS Mojave version 10.14.6

 

Any way to solve this?

Hi again, the way to fix this for me was to uninstall (again) and remove XD Preferences when asked in the prompt. Then I did a clean instrall though the Adobe CC app. This worked and now things are back to working again 🙂

Tiredofcrashing_0-1606135093050.png

 

TOPICS
Crash on mac

Views

246

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 20, 2020 3
New Here ,
Nov 20, 2020

Copy link to clipboard

Copied

Hello,

I've exactly the same problem (mac).

For now the only way that worked for me was to instal the older version (34.4.12). But working with an older version could not be a long term solution..

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 20, 2020 0
New Here ,
Nov 20, 2020

Copy link to clipboard

Copied

Same issue here. Any opened document results in a crash.

Process: Adobe XD [99552]
Path: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Identifier: com.adobe.xd
Version: 35.0.12.14 (35.0.12.14)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe XD [99552]
User ID: 501

Date/Time: 2020-11-20 13:44:00.206 +0100
OS Version: Mac OS X 10.14.6 (18G6032)
Report Version: 12
Bridge OS Version: 4.6 (17P6610)
Anonymous UUID: 02A98E0B-8597-E063-75BC-88CD9B187AB7

Sleep/Wake UUID: C6994F77-0588-496E-871E-F253189A15D7

Time Awake Since Boot: 410000 seconds
Time Since Wake: 3000 seconds

System Integrity Protection: enabled

Crashed Thread: 7 UXP Application V8 Manager

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000098
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [99552]
...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 20, 2020 0
New Here ,
Nov 23, 2020

Copy link to clipboard

Copied

Hi again, the way to fix this for me was to uninstall (again) and remove XD Preferences when asked in the prompt. Then I did a clean instrall though the Adobe CC app. This worked and now things are back to working again 🙂

Tiredofcrashing_0-1606135093050.png

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 1
ThomLauw LATEST
New Here ,
Nov 23, 2020

Copy link to clipboard

Copied

Uninstall/install from creative cloud worked for me

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0