XD crashes when opening document

[Tiredofcrashing]

Hi,

Yesterday I updated Adobe XD and since then the application keeps crashing when you try to open any file, cloud or local.

Adobe XD version: 35.0.12.14

OSX: macOS Mojave version 10.14.6

Any way to solve this?

[Karina5E61]

Hello,

I've exactly the same problem (mac).

For now the only way that worked for me was to instal the older version (34.4.12). But working with an older version could not be a long term solution..

[Valerii5FB7]

Same issue here. Any opened document results in a crash.

Process: Adobe XD [99552]
Path: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Identifier: com.adobe.xd
Version: 35.0.12.14 (35.0.12.14)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe XD [99552]
User ID: 501

Date/Time: 2020-11-20 13:44:00.206 +0100
OS Version: Mac OS X 10.14.6 (18G6032)
Report Version: 12
Bridge OS Version: 4.6 (17P6610)
Anonymous UUID: 02A98E0B-8597-E063-75BC-88CD9B187AB7

Sleep/Wake UUID: C6994F77-0588-496E-871E-F253189A15D7

Time Awake Since Boot: 410000 seconds
Time Since Wake: 3000 seconds

System Integrity Protection: enabled

Crashed Thread: 7 UXP Application V8 Manager

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000098
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [99552]
...

[Tiredofcrashing · Accepted solution]

Hi again, the way to fix this for me was to uninstall (again) and remove XD Preferences when asked in the prompt. Then I did a clean instrall though the Adobe CC app. This worked and now things are back to working again 🙂

[ThomLauw]

Uninstall/install from creative cloud worked for me