Highlighted

XD crashes while opening file after the latest update version 32 on macOS.

Community Beginner ,
Aug 25, 2020

Copy link to clipboard

Copied

Hi All,

 

I was working on a file with multiple components and the file was lagging a lot. Yesterday I updated my xd with the latest update, but now I am unable to open that file. As soon as I open the file, xd crashes. 

Sending the crash report.

Macbook pro,  MacOS Catalina version 10.15.4, XD version 32.0.22.11 CC Sync 43.51.3.

I am unaware on how to create crash trace.

Let me know if you need anything else also guide me for same.

 

Regards,

Upasana

<The Title was renamed by moderator>

TOPICS
Crash on mac, Product performance

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

XD crashes while opening file after the latest update version 32 on macOS.

Community Beginner ,
Aug 25, 2020

Copy link to clipboard

Copied

Hi All,

 

I was working on a file with multiple components and the file was lagging a lot. Yesterday I updated my xd with the latest update, but now I am unable to open that file. As soon as I open the file, xd crashes. 

Sending the crash report.

Macbook pro,  MacOS Catalina version 10.15.4, XD version 32.0.22.11 CC Sync 43.51.3.

I am unaware on how to create crash trace.

Let me know if you need anything else also guide me for same.

 

Regards,

Upasana

<The Title was renamed by moderator>

TOPICS
Crash on mac, Product performance

Views

90

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 25, 2020 0
Adobe Community Professional ,
Aug 26, 2020

Copy link to clipboard

Copied

Hi, I am attaching the guide concerning the creation of the crash log: Collect and share the crash logs

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 26, 2020 3
Team5E5D LATEST
Community Beginner ,
Aug 27, 2020

Copy link to clipboard

Copied

Thankyou.....It helped. 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 27, 2020 0
Adobe Community Professional ,
Aug 26, 2020

Copy link to clipboard

Copied

You can install XD 31.2.12 inside your CC Desktop App… 

Even if that's just a temporary work around. (V32 is very bad)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 26, 2020 2
Adobe Employee ,
Aug 26, 2020

Copy link to clipboard

Copied

Hi there,

 

We are sorry for the frustration. As Italo said to collect the crash logs. If you've the logs file with you, please share the file with me over a private message along with the XD file.

 

You may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me.

 

Note: Please add the URL of the post over a PM for reference.

 

Hope it helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 26, 2020 0