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xd crashes

New Here ,
Sep 22, 2020

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I am using the latest version of XD and the appliation keeps crashing.. I have lost many work and effort..

ahmedkorany2277_1-1600803828023.png

 

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xd crashes

New Here ,
Sep 22, 2020

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I am using the latest version of XD and the appliation keeps crashing.. I have lost many work and effort..

ahmedkorany2277_1-1600803828023.png

 

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38

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Sep 22, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi Ahmed,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The exact version of XD and the Operating System.
  2. Is it crashing while performing a specific action or it's crashing randomly?
  3. Is it happening on multiple files or on a specific file?
  4. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

We're here to help, just need more information.

 

Regards

Rishabh

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