XD crashing on launch on windows machine.

New Here ,
Jan 27, 2021 Jan 27, 2021

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I have probleme en adobe xd It opens and closes by itself I cannot work on it ......I have windows 10 x64 

 

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correct answers 1 Correct Answer

Adobe Employee , Jan 28, 2021 Jan 28, 2021
Hi Joseph,   I am sorry to hear you are unable to open Adobe XD. I would request you to please try the steps below-   1. Uninstall XD using the Cleaner tool 2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.3. Delete temp files by going to run(Win+r) then %temp%4. Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe 5. Restart the computer. 6. Repair Creative Cloud Desktop app. 7. Reinstall XD.   Let us know if that helps.   Thanks, Harshika

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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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Wrong forum. You'll have better luck here:

 

Adobe XD

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Most Valuable Participant ,
Jan 28, 2021 Jan 28, 2021

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[ topic moved from InDesign to Adobe XD forum ]

 

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hi Joseph,

 

I am sorry to hear you are unable to open Adobe XD. I would request you to please try the steps below-

 

1. Uninstall XD using the Cleaner tool
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe

5. Restart the computer.

6. Repair Creative Cloud Desktop app.

7. Reinstall XD.

 

Let us know if that helps.

 

Thanks,

Harshika

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