• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

XD crashing on launch on windows machine.

New Here ,
Jan 27, 2021 Jan 27, 2021

Copy link to clipboard

Copied

I have probleme en adobe xd It opens and closes by itself I cannot work on it ......I have windows 10 x64 

 

<The Title was renamed by moderator>

TOPICS
Crash on windows

Views

410

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 28, 2021 Jan 28, 2021

Hi Joseph,

 

I am sorry to hear you are unable to open Adobe XD. I would request you to please try the steps below-

 

1. Uninstall XD using the Cleaner tool
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe

5. Restart the computer.

6. Repair Creative Cloud Desktop app.

7. Reinstall XD.

 

Let us know if that helps.

 

Thanks,

Harshika

Votes

Translate

Translate
Community Expert ,
Jan 27, 2021 Jan 27, 2021

Copy link to clipboard

Copied

Wrong forum. You'll have better luck here:

 

Adobe XD

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied


[ topic moved from InDesign to Adobe XD forum ]

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

LATEST

Hi Joseph,

 

I am sorry to hear you are unable to open Adobe XD. I would request you to please try the steps below-

 

1. Uninstall XD using the Cleaner tool
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe

5. Restart the computer.

6. Repair Creative Cloud Desktop app.

7. Reinstall XD.

 

Let us know if that helps.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines