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XD Crashing

Community Beginner ,
Oct 05, 2020

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Hello all,

Im using a Macbook pro and adobe XD keeps crashing everytime i try to open a new text box and write in Arabic, only when i write in Arabic, anyone facing same problem, PLEASE help 😞
Mo,

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Crash on mac

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XD Crashing

Community Beginner ,
Oct 05, 2020

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Hello all,

Im using a Macbook pro and adobe XD keeps crashing everytime i try to open a new text box and write in Arabic, only when i write in Arabic, anyone facing same problem, PLEASE help 😞
Mo,

TOPICS
Crash on mac

Views

249

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Oct 05, 2020 0
Adobe Employee ,
Oct 05, 2020

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Hi there,

 

We're so sorry to hear about the trouble. Could you please collect and share system logs so that we can identify the root cause of the issue? You can collect logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Oct 05, 2020 0
Community Beginner ,
Oct 05, 2020

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Hello Rishabh,

Ok, I did what you asked for but how to share with you the zipped file i recieved on my email? Pls advice.


Mo

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Oct 05, 2020 0
Adobe Employee ,
Oct 05, 2020

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Hi,

 

Sorry to hear that. I would like to understand more to try to reproduce it on our end. Does it matter the type of text - area vs point - when you encounter the crash? Does it happen with a certain font?

 

Cheers,

M.

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Oct 05, 2020 1
Community Beginner ,
Oct 05, 2020

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Hello,

I tried many Arabic fonts, same problem and i started facing this problem on last Sunday night,
I have the recent version of Adobe XD and Catalina ver 10.15.7
Only with Arabic fonts, every time i open a text box and start writing the program crashes,

 

Best,
Mo

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Oct 05, 2020 0