• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

XD Error getting invited people.

New Here ,
Dec 22, 2020 Dec 22, 2020

Copy link to clipboard

Copied

Today I opened two different XD files and tried to invite people. First, I noticed the area to add people was greyed out. One file said coediting was enabled. The other said it was disabled. But the most perplexing thing was when I clicked away from the invite window I got this red error message that said "Collaborator Status, Error getting invited people." Seen screenshots.

Views

1.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 22, 2020 Dec 22, 2020

Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync and all Adobe related services from the Task Manager/Activity Monitor. 
  3. Sign back in on the Adobe CC Desktop app and launch XD from there and then enable coediting and check if you are able to invite or not.

 

If it still doesn't work, please share a few more details like:

 

  • The version of XD.
  • Is this happening with a specific file or multiple files?

 

Regards

R

...

Votes

Translate

Translate
Adobe Employee ,
Dec 22, 2020 Dec 22, 2020

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync and all Adobe related services from the Task Manager/Activity Monitor. 
  3. Sign back in on the Adobe CC Desktop app and launch XD from there and then enable coediting and check if you are able to invite or not.

 

If it still doesn't work, please share a few more details like:

 

  • The version of XD.
  • Is this happening with a specific file or multiple files?

 

Regards

Rishabh

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines