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XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it."

New Here ,
Mar 12, 2020

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Currently, I cannot open the file in the document cloud. XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it.". Although I have installed the latest version, I have tried to delete and reinstall, but it still cannot work. XD version : 27.2.12

Hi All,

 

We are sorry for the delay in response. I would like to follow up if the issue has been resolved on the current verison of XD (28.9) or if you still need assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it."

New Here ,
Mar 12, 2020

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Currently, I cannot open the file in the document cloud. XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it.". Although I have installed the latest version, I have tried to delete and reinstall, but it still cannot work. XD version : 27.2.12

Hi All,

 

We are sorry for the delay in response. I would like to follow up if the issue has been resolved on the current verison of XD (28.9) or if you still need assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Mar 12, 2020

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same here, need to be fixed asap!

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New Here ,
Apr 19, 2020

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Same here. I can open the file on ios but not on the laptop. It won't update.

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Adobe Employee ,
May 21, 2020

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Hi All,

 

We are sorry for the delay in response. I would like to follow up if the issue has been resolved on the current verison of XD (28.9) or if you still need assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jun 28, 2020

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Hi All,

 

I'm having the same problem, but am on version 29.2.32.

 

I have tried un-installing and re-installing XD, but get the same error: 

This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

 

Please advise urgently as we cant access any of our work.

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