I'm having problems opening a cloud doc in XD. Much like others with a similar issue, the loading progress bar hangs just before completion and XD freezes, even occasionally shutting down my mac.
The file in question had been worked on collaboratively. I've been able to download the file from Adobe cloud but the same problem occurs when I try to open it. I have sent the file to a friend (PC, different user account) and he is able to open the file with no problem. He has tried saving with a different name, copying the content to a new file including artboards and copying just the content without artboards. The file without artboards opens but XD is unresponsive. The file with artboards still hangs.
I'd appreciate a rapid response from Adobe as this issue is now holding up delivery to a client.
Sorry to hear about the trouble. Please ensure that all the collaborators have the latest version of XD which is 39.0.12. In case if it is already updated to the latest version, please try the steps shared below:
Let us know if you are able to open the file or if you need any further assistance.