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Every time I export artboards as PNGs, Xd will freeze once the export is complete. The screen gets stuck in a loading state, I presume this is when the Xd is autosaving any recent changes. Has anyone else experienced this issue? It's incredibly frustrating and slowing down my workflow.
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Hi Harshika,
I fixed the problem by uninstalling and reinstalling Xd on to my machine. The problem seemed to be related to updating to Catalina OS on my macbook.
Thanks, Ruth
Hi everybody,
This is a bug in the folder picker that appeared in the latest versions of OSX. We have been in contact with Apple regarding this issue, they are aware of it and they are working on it.
In the meanwhile, what we can recommend as workarounds:
- if possible, don't use the New Folder functionality from the folder/file picker
- if you do use it and you notice the options view (the part below the folders where you can select for which platform to export - iOS, Android etc) becoming unres
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Uninstalling and reinstalling doesn't correct this bug. It still exists and nothing seems to help. Adobe, please look into this. It's getting REALLY annoying at this point.
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Hello, I have the same problem
My OS is: macOS Catalina, the version of Adobe XD I have is 36.1.32. This happens with any file and I need to force quit every time I export some artboard and I already have the program up to date.
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I have the same issue on Windows 10 build 19042.746
And XD 36.2.32.
I've reinstall it and now it doesn't open anymore. It is stuck at the splash screen.
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Exporting has a problem in XD. I was exporting some images which I already exported before and I wanted to overwrite them.
Crashing always happens when I overwrite and save them as png.
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Hi there,
We're so sorry to hear about the trouble. We'll need to test this on our end so could you please share a few more details like:
We're here to help, just need more information.
Regards
Rishabh
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Hello, after browsing quickly the forum, i saw many people reporting crashes of png or anytype of format on the export. It happens to me and my colleagues as well. i'd say there is a 60% chance of corrupted png export (when exporting Design)
I'm wondering if thats gonna be fixed at some point because as a lot of people mentionned, its a huge waste of time. Its even more dramatic when you try to delete those corrupted pngs. I basically have to restart my PC to be able to delete them.
Windows 10 user (1909) with Adobe XD v39.0.12
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Hi there,
We're so sorry to hear about the trouble. We'll need to escalate this further so could you please share system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and Crash Dump(https://helpx.adobe.com/xd/user-guide.html/xd/kb/how-to-generate-crash-dump-on-windows-machine.ug.ht... and share both the logs by adding them to a shared location like Google Drive or DropBox and DM me the link by clicking on my name.
Note: While sending a DM, please add this discussion link in the subject.
Regards
Rishabh
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I am also having this issue for past 2 years.. and the only option that works for me is to save all my artboard to the desktop folder.
Please Help! Happy New Year