XD freezes when saving a local document for the first time

New Here ,
Oct 29, 2020 Oct 29, 2020

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Everytime I start a new document and save it as a local document XD freezes and is unresponsive. I have to force quit it (Mac). I have the most recent version of XD and Catalina.

 

How can I fix this?

 

Thanks!

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New Here ,
Oct 29, 2020 Oct 29, 2020

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It also now crashes on exporting artboards as png.

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Hi Victoria,

 

We're so sorry to hear about the trouble and for the delay in response. Are you still facing the issue on the latest version of XD which is 35.1? If yes, please share a few more details like:

 

  1. Is this happening on a specific file or multiple files?
  2. Have you tried re-installing XD?

 

Regards

Rishabh

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