XD Hangs Frequently after XD36.1 update on Windows 10

Community Beginner ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

Hello everyone, I am facing a frequent hanging of XD after a recent update on windows 10. Could you please let me know anyone have a solution for the same? Appreciate a quick turnaround. Thanks in Advance!

 

<The Title was renamed by moderator>

Views

278

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Jan 20, 2021 Jan 20, 2021
Hi there,   I am sorry for the bad experience. I would request you to please generate both the Crash dump and Logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue. Once the logs are generated, please try the below steps-   1. Uninstall XD using the Cleaner tool 2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.3. Delete temp files by going to run(Win+r) then %temp%4. Delete Ado...

Likes

translate

Translate

Translate
Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

Hi there,

 

I am sorry for the bad experience. I would request you to please generate both the Crash dump and Logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue. Once the logs are generated, please try the below steps-

 

1. Uninstall XD using the Cleaner tool 
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe

5. Restart the computer and install XD

 

Let us know if that helps. 

 

Thanks,

Harshika

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2021 Jan 25, 2021

Copy link to clipboard

Copied

Thanks Harshika, This works perfectly for me. But had to reinstall/repair Creative Cloud Destop application too.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 26, 2021 Jan 26, 2021

Copy link to clipboard

Copied

Glad to hear you are back on track. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines