XD has been crashing constantly

New Here ,
Nov 27, 2020 Nov 27, 2020

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XD has been crashing constantly for 1 week while I'm working, I'm on the latest version and creative cloud is up to date. I don't have any problems if I use other software like illustrator or photoshop!

anyone encountering the same problem?

thank you for your feedback

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The exact version of XD & OS.
  2. Is it crashing while working on a specific file or multiple files?
  3. Does it crash while performing a specific task or it's crashing randomly?

 

Regards

Rishabh

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Hello,

I am on version 35.1.12 for XD

My operating system is :
- Microsoft Windows 10 Home 64 bits 10.0.18363
- NVIDIA GeForce GTX 1650 graphics card with Max-Q Design, Intel (R) UHD
Graphic 620
- SSD storage 1476 GB
- 16 GB memory

It crashes for no reason on any file. Sometimes I cannot open 2 files at
the same time, the loading is done but does not display my work (see
screenshot attached)

{Personal information removed by MOD}

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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Sorry for the delay in response. Please try clean installation by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

In case if it still crashes, please note the time stamp(Local Time), and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

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