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XD installation failed error 191

New Here ,
Jul 09, 2020

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I tried most of the solutions in the forum and online yet still couldn't fix the issue or find out what is wrong. I tried clearning MS store cache and updating it, tried to reinstall Creative Cloud app still the same. I use a windows 10 OS and here is the error log:

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:30.2.12.3
FATAL: Error occurred in install of package (Name: UWPAssets Version: 30.2.12.3). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRD3B.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Framework.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.27912.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Framework.2.2" currently installed are: {Microsoft.NET.Native.Framework.2.2_2.2.27011.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRD3B.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Framework.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.27912.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Framework.2.2" currently installed are: {Microsoft.NET.Native.Framework.2.2_2.2.27011.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe}
-------------------------------------------------------------------------------------

 

Thanks for trying Zaris. Could you please try the suggestion shared here: https://helpx.adobe.com/xd/kb/fix-error-code-191-when-installing-xd.html 

 

I understand that this could be a lot of troubleshooting steps so in case if you are not comfortable, I'd recommend contacting us directly using this link: https://helpx.adobe.com/contact.html

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XD installation failed error 191

New Here ,
Jul 09, 2020

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I tried most of the solutions in the forum and online yet still couldn't fix the issue or find out what is wrong. I tried clearning MS store cache and updating it, tried to reinstall Creative Cloud app still the same. I use a windows 10 OS and here is the error log:

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:30.2.12.3
FATAL: Error occurred in install of package (Name: UWPAssets Version: 30.2.12.3). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRD3B.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Framework.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.27912.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Framework.2.2" currently installed are: {Microsoft.NET.Native.Framework.2.2_2.2.27011.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRD3B.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Framework.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.27912.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Framework.2.2" currently installed are: {Microsoft.NET.Native.Framework.2.2_2.2.27011.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe}
-------------------------------------------------------------------------------------

 

Thanks for trying Zaris. Could you please try the suggestion shared here: https://helpx.adobe.com/xd/kb/fix-error-code-191-when-installing-xd.html 

 

I understand that this could be a lot of troubleshooting steps so in case if you are not comfortable, I'd recommend contacting us directly using this link: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Jul 09, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/download-install/installer-issue-with-exit-code-191/td-p/8702724?page...

 

Let us know if this helps or if you need any further assistance. 

 

Regards

Rishabh

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New Here ,
Jul 09, 2020

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Hi, unfortunately none of the methods worked for me. I haven't done anything to alter the path or temp or any other windows folders and also installed using a new profile yet the problem persists. 

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Adobe Employee ,
Jul 09, 2020

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Thanks for trying Zaris. Could you please try the suggestion shared here: https://helpx.adobe.com/xd/kb/fix-error-code-191-when-installing-xd.html 

 

I understand that this could be a lot of troubleshooting steps so in case if you are not comfortable, I'd recommend contacting us directly using this link: https://helpx.adobe.com/contact.html

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Community Beginner ,
Jul 20, 2020

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Jul 20, 2020

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Jul 20, 2020

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Community Beginner ,
Jul 20, 2020

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Jul 20, 2020

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