XD Installer does not launch

New Here ,
Jul 01, 2020 Jul 01, 2020

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Hi, I have the following problem with XD - I downloaded the .dmg file to install and when I double click the installer it does not launch at all and therefore I am unable to even install. Has anybody encountered this and knows how to fix it? 

 

Thank you. 

 

 

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Adobe Employee , Jul 01, 2020 Jul 01, 2020
Hi there, Sorry to hear about the trouble.  Could you please try to download the software from the Adobe Creative Cloud desktop by following the steps shared here: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html Let us know if this works or if you need any further assistance. Regards Rishabh

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Adobe Employee ,
Jul 01, 2020 Jul 01, 2020

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Hi there,

 

Sorry to hear about the trouble.  Could you please try to download the software from the Adobe Creative Cloud desktop by following the steps shared here: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

 

Let us know if this works or if you need any further assistance.

 

Regards

Rishabh

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