XD is crashing on launch on after XD recent update.

New Here ,
Jun 13, 2021 Jun 13, 2021

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Hi, recently I've updated my windows 10 and adobe xd is crashing while openning. I've tried several ways but nothing worked. I've realized there's something wrong with the windows, cause it gets suspended.  I really need to use it and i've been stuck for few days. any solutions?

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Crash on windows, Product performance

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New Here ,
Jun 13, 2021 Jun 13, 2021

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I am having the same issue after latest windows update...

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi there,

 

We are sorry for the delay in response and sorry to hear you are having trouble using XD. If you're still experiencing the issue, we would like to know the version of XD and the OS of your machine. In order to investigate further, we'd also need your machine logs. Please generate Adobe logs and Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with us over a PM or here.

 

We will try our best to help you.

 

Thanks,

Harshika

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