XD is freezing all the time

Community Beginner ,
Jul 09, 2017 Jul 09, 2017

Copy link to clipboard

Copied

Since the last update to 06.34.3, XD on window 10 (1703) family, 64 bits
70% of the time it freeze, when dragging, zooming editing

😞 Useless

Views

2.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 18, 2017 Jul 18, 2017

Copy link to clipboard

Copied

This doesn't sound good!  It would be great to get any more information if we can to help diagnose this problem.  A few questions for starters:

1. Could you give any more information as to what the "freeze" means? Does it just pause, and recover, or does it freeze and lock up, requiring a reboot?

2. Does this happen with all files, or just specific files?

3. Can you give any more details on the hardware setup?

Thanks,

-Daniel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 18, 2017 Jul 18, 2017

Copy link to clipboard

Copied

Hi Patrice,

When you mention dragging, are you referring to dragging items on canvas? Dragging outside files into XD?

Do you have HW updated with latest drivers for the GPU?

Thanks,

M.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 01, 2018 Nov 01, 2018

Copy link to clipboard

Copied

Hi, I am not sure if this was every answered but I have been experiencing the same problem for weeks now.

I've been working in adobe xd for awhile now and one I first download the software it worked fine. Now every time I make a change in my project the application freezes and I can not do anything. The application stops allowing me to do basic functions such as moving items, zoom in or zoom out, and the use of the shortcut keys. I usually just save and close the application to get it back working again but after awhile it stops working and I just close the application. This is frustrating and making the time to complete a project or even just a simple art-board take longer then usual. I am not sure if anyone else is experiencing this problem, but any feedback on how to resolve the issue would be great.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 02, 2018 Nov 02, 2018

Copy link to clipboard

Copied

Can you provide us with the information mentioned in the post above yours? To send a private message, click the profile and use the Message button.

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 19, 2017 Jul 19, 2017

Copy link to clipboard

Copied

Thank you for detailing your trouble in the forum.  We'd be happy to help walk you through capturing some diagnostics if you are able/willing to help out. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 03, 2017 Aug 03, 2017

Copy link to clipboard

Copied

@patlap1: we haven't heard back from you yet.  Are you still having this problem?  If so, please follow these steps to capture diagnostics so we can investigate further:

  1. Open XD and wait until it is frozen
  2. Open Task Manager
  3. Right-click the XD app and choose Create Dump File
  4. Upload the resulting file somewhere and send us a link (if you don't want to share the file publicly, you can send a private message to any one of the Adobe staff who've replied on this thread and we'll make sure it gets looked at)

Hope we can help you out!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

LATEST

Hey I tried following the steps when it freezes but the Create dump file button isn't active in that while. And it hangs every 30 seconds couldn't move an inch through my project. Please help. I couldn't even attach a screenshot for the same. There's an issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines