XD is freezing and keeps on connecting in 28.4 version.

New Here ,
Apr 12, 2020 Apr 12, 2020

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xD after recent update started to lose connection and not be able to restore it — for ex. pc went to sleep mode with xD window open, after re-login you can not continue working — xD window is locked, the spinner is rotating, but nothing happens, it's window can't even be closed — only through the task switcher or taskbar.

That's very annoying and started happening only after recent update (I'm using 28.4.12)

Document filename is looking like that in this case: https://snipboard.io/83G4YI.jpg you can see a "×" next to the cloud symbol.

 

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Crash on windows, Product performance

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Adobe Employee , Apr 13, 2020 Apr 13, 2020
Hi there,   We understand it could be frustrating for you when XD keeps on freezing. We have the current version of XD available (28.5). Would you mind updating XD again to the current version? Let us know if that helps.   We would be happy to help.   Thanks, Harshika

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Hi there,

 

We understand it could be frustrating for you when XD keeps on freezing. We have the current version of XD available (28.5). Would you mind updating XD again to the current version? Let us know if that helps.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Apr 20, 2020 Apr 20, 2020

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Dear Harshika, it's already 28.6.12.3

Looks like it's better now, thank for your feedback.

Let's see, no more problems at the moment.

BR,

Dmitry

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Glad to hear you're able to resolve the issue. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

 

Thanks,

Harshika 

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