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XD keeps crashing on preview Windows 10

Explorer ,
Oct 18, 2020

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as the title says, Adobe XD keeps crashing on preview, only when using windows 10. I have a powerful PC with the latest updates and graphics drivers etc. This doesnt happen on Mac but on PC this has been happening for as long as i can remeber and seems to be getting worse, and doesnt happen all the time, just most of the time. Everytime it crashes I send an error report to Adobe, but it never gets fixed and they never reply to my supplied email. This is becoming painful to work with on windows, any suggestions would be appreciated. 

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Crash on windows, Product performance

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XD keeps crashing on preview Windows 10

Explorer ,
Oct 18, 2020

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as the title says, Adobe XD keeps crashing on preview, only when using windows 10. I have a powerful PC with the latest updates and graphics drivers etc. This doesnt happen on Mac but on PC this has been happening for as long as i can remeber and seems to be getting worse, and doesnt happen all the time, just most of the time. Everytime it crashes I send an error report to Adobe, but it never gets fixed and they never reply to my supplied email. This is becoming painful to work with on windows, any suggestions would be appreciated. 

TOPICS
Crash on windows, Product performance

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Oct 18, 2020 0
Adobe Employee ,
Oct 18, 2020

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Hi GWATdesign,


Sorry for the trouble, we'd love to help you with this. Would you mind sharing a short video describing the problem? Please collect the logs using (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) Upload the logs to CC or Dropbox and share the link via PM. We'd also need the version of XD and OS build which you're using?

 

Thanks,

Atul_Saini 

 

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Oct 18, 2020 1
Explorer ,
Oct 19, 2020

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I just described what happens - when I press preview it crashes XD, not sure what more you need? Also that link you provided is broken, thanks

 

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Oct 19, 2020 0
Adobe Employee ,
Oct 20, 2020

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Sorry for the delay in response. Please use this link to generate the logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and also share the screeenshot of your about XD info page.

 

Please upload the logs to a shared location such as Creative Cloud or Dropbox and share the Url with us over a private message.

 

We will try our best to help.

 

Thanks,

Harshika

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Oct 20, 2020 0